Experience. Value. Appropriate Solutions.

small business IT

Future Systems (Sussex) is a small business and always will be.  It helps us understand small business needs.

Why have you never heard of us before?  You won't find our advert in the local newspaper.  We don't even have sign-written vans.  We simply don't need to advertise.  We have gained such an excellent reputation that our clients stay with us for years and recommend us over and over again.  Almost all of our new business comes from referrals.

What are we getting right?  Our clients' management teams appreciate our sensible, considered advice, consistently first-class service and great value for money.  Staff love the fact that, when they call us, they get to speak to one of our small, friendly, local team who they have probably spoken to before and who may even have helped to set up their PC or network in the first place - no need to explain everything to someone in an off-shore call centre!  What's more is that we deal with people of all skill levels - if you want to "talk techie" with us, that's fine, but we make inexperienced users feel at ease too.  What a refreshing change!

Why do we support both charity and private sector organisations?  After initially working only for private sector small businesses, we gained our first non-profit client in 2008.  Now, our experience of both types of clients benefits everyone.  Working with charity clients led to us developing fixed-price support contracts that make budget forecasting much easier.  Working with private sector clients led to us introducing cash flow-friendly refurbished PCs and lease options.  All clients now get the most appropriate balance between low capital purchase costs and best overall long-term value.

Who are we?  In summary, we are a team of six (five technical, one admin) specialising in different areas of IT and working from our main office in Crawley and our satellite office in Chichester.

Nathan set up Future Systems (Sussex) in 2006 after nearly 10 years managing the helpdesk and IT network for a computer software company.  He is now Future Systems' third-level helpdesk support and technical sales consultant.  Nathan's expertise in small business IT is wide-ranging, from helping start-up businesses set up in a home office, to implementing county-wide networks between offices and developing value-focused, flexible IT systems to react quickly to changing business needs.

Derek runs the Chichester office but can often be found out on-site with clients.  Derek also has lots of experience, particularly with setting up and supporting smaller networks (with and without a server) but his passion is for training.  We know that he is good at it as he always has plenty in the diary!

Sam started with Future Systems as first-line helpdesk support but now also visits clients to carry out on-site work as well.  As the youngest member of the team, Sam is well suited to researching and teaching his older colleagues about new technologies such as cloud-based solutions and mobile devices.  When a new tablet or smartphone comes in, Sam gets it first! 

Luke is the newest addition to our team, having joined us in 2015.  He is able to provide second-level helpdesk support thanks to his broad experience in various areas of IT, particularly in relation to Microsoft Office 365 and other cloud solutions.

Where do we cover?  If you are in the map below, then we should be able to help you.  Our Crawley office is well located to serve Gatwick, North and Mid Sussex including Horsham, East Grinstead, Haywards Heath and Burgess Hill.  Our Chichester office means that we can also easily cover from Mid-Sussex down to the coast, from Brighton across to Portsmouth, including Worthing, Littlehampton and Bognor Regis.